Course Content
Define
Identify the problem or process that needs improvement, set project goals, and outline the scope.
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Six Sigma Management at Corporate Level
Six Sigma Project Team Structure
Create team roles and responsibilities
Create a Problem Statement
Create the SIPOC process map
What is CTQ (Critical to Quality)
Create CTQ Tree
Creating a Project Charter
Stakeholder Analysis
Outcome expected after the Define Stage
Measure
Collect data to establish baselines, understand current performance, and quantify the problem. For example, measuring the average turnaround time for policy renewals.
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FMEA (Failure Modes and Effect Analysis) concept
Data collection methods
Introduction to data sampling
Use of Run chart for analysis
Analyze
Examine the data to identify root causes of inefficiencies or risks. This might involve analyzing claims data to uncover bottlenecks or sources of errors.
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5 Whys
Root cause analysis with Fishbone Diagram
Lean 7 Wastes concept
Value chain mapping with Value Stream map
What is a process
Components of process
Process Mapping with Swimlane diagram
Process redesign principles
80/20 analysis with Pareto Diagram
Statistical analysis with Box Plot
Hypothesis Testing
Correlation and Regression Analysis
Improve
Develop and implement solutions to address root causes. For example, streamlining workflows or introducing new digital tools to reduce manual errors.
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Solution Selection Matrix
Cost Benefit Analysis
Risk Assessment
Implementation Planning
Control
Put controls in place to sustain improvements, such as regular monitoring, updated procedures, or dashboards for ongoing performance tracking.
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Create Control Plan
Create Key Performance Indicator (KPI)
Prepare the Process and User Guides
Handover to Process Owner
Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control)

What is a Process

A process is a collection of tasks, steps, or activities that are performed, usually in a specific order, and result in an end product such as a tangible good or the provision of a service.

 

The definition of a Process

A process would comprise of the steps, processing time, it is interdependent with the other processes, and it requires resources to be assigned to it.

StepsEvery process is a series of some numbers of steps. It can be presented in the form of instructions which is called the standard operating procedure (SOP) or in visual diagram known as a process map.
Processing TimeSimply understanding the steps of a process is not enough to understand the process ; you also have to gather data about the processing time. All processes take a certain amount of time, as processing time varies, normally the average processing time and measures of variation is taken.
Interdependencies

Almost any process in a business will be dependent upon one or more other processes. The business itself is a series of linked processes all working toward the same goals. When working with processes during the Six Sigma project, team must be aware of interdependencies because

  • the current process is dependent on the processes upstream
  • the processes downstream will be impacted by any changes on the current process
ResourcesProcesses require resources. It is important to understand the resources involved for a process, the cost of those resources, and the owners of the processes and resources in question.

 

Who is the Process Owner?

A process owner can be:
  • A person in charge of a very specific process or function
  • A team supervisor or department manager
  • An executive-level individual who is probably responsible for a number of processes in his or her division

 

What does a process owner do?

A process owner will:
  • Monitor how the process performs, usually using one or more metrics or regularly reported data elements.
  • Understand how the process fits into the overall business, why the output output of the process is critical to business goals, and what inputs feed the process.
  • Ensures the process is documented via standard operating procedures (SOPs) and that process documentation is kept current and accurate
  • Ensures operators within the process have the resources and training they need to complete their jobs.

 

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