Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control)
0% Completed
Define
Identify the problem or process that needs improvement, set project goals, and outline the scope.
Six Sigma Management at Corporate Level
Reading
Six Sigma Project Team Structure
Reading
Create team roles and responsibilities
Reading
Create a Problem Statement
Reading
Create the SIPOC process map
Reading
What is CTQ (Critical to Quality)
Reading
Create CTQ Tree
Reading
Creating a Project Charter
Reading
Stakeholder Analysis
Reading
Outcome expected after the Define Stage
Reading
Measure
Collect data to establish baselines, understand current performance, and quantify the problem. For example, measuring the average turnaround time for policy renewals.
Analyze
Examine the data to identify root causes of inefficiencies or risks. This might involve analyzing claims data to uncover bottlenecks or sources of errors.
5 Whys
Reading
Root cause analysis with Fishbone Diagram
Reading
Lean 7 Wastes concept
Reading
Value chain mapping with Value Stream map
Reading
What is a process
Reading
Components of process
Reading
Process Mapping with Swimlane diagram
Reading
Process redesign principles
Reading
80/20 analysis with Pareto Diagram
Reading
Statistical analysis with Box Plot
Reading
Hypothesis Testing
Reading
Correlation and Regression Analysis
Reading
Improve
Develop and implement solutions to address root causes. For example, streamlining workflows or introducing new digital tools to reduce manual errors.
Control
Put controls in place to sustain improvements, such as regular monitoring, updated procedures, or dashboards for ongoing performance tracking.
Finish Course Early?
You have not completed all required lessons and assessments.
Your Progress
0%