Course Content
Define
Identify the problem or process that needs improvement, set project goals, and outline the scope.
0/10
Six Sigma Management at Corporate Level
Six Sigma Project Team Structure
Create team roles and responsibilities
Create a Problem Statement
Create the SIPOC process map
What is CTQ (Critical to Quality)
Create CTQ Tree
Creating a Project Charter
Stakeholder Analysis
Outcome expected after the Define Stage
Measure
Collect data to establish baselines, understand current performance, and quantify the problem. For example, measuring the average turnaround time for policy renewals.
0/4
FMEA (Failure Modes and Effect Analysis) concept
Data collection methods
Introduction to data sampling
Use of Run chart for analysis
Analyze
Examine the data to identify root causes of inefficiencies or risks. This might involve analyzing claims data to uncover bottlenecks or sources of errors.
0/12
5 Whys
Root cause analysis with Fishbone Diagram
Lean 7 Wastes concept
Value chain mapping with Value Stream map
What is a process
Components of process
Process Mapping with Swimlane diagram
Process redesign principles
80/20 analysis with Pareto Diagram
Statistical analysis with Box Plot
Hypothesis Testing
Correlation and Regression Analysis
Improve
Develop and implement solutions to address root causes. For example, streamlining workflows or introducing new digital tools to reduce manual errors.
0/4
Solution Selection Matrix
Cost Benefit Analysis
Risk Assessment
Implementation Planning
Control
Put controls in place to sustain improvements, such as regular monitoring, updated procedures, or dashboards for ongoing performance tracking.
0/4
Create Control Plan
Create Key Performance Indicator (KPI)
Prepare the Process and User Guides
Handover to Process Owner
Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control)

Key Roles in a Six Sigma project team

A Six Sigma process improvement project should have at minimum the following members:

  • A Six Sigma leader
  • A process owner
  • An expert on the process
  • Someone to manage budgeting and accounting 

Some of these roles might be handled by the same person e.g. the process owner might also be the process expert

 

How to Select the Six Sigma Team Members

There are 3 basic team member types in a Six Sigma Team:

  1. Regular team members who participate in all activities of the team
  2. Ad hoc team members who provide expertise on an as-needed basis
  3. Resource team members who are included for a specific area of expertise e.g. accounting, human resources, or compliance

Most Six Sigma process improvement teams are relatively small: five regular team members is considered a good number on average.

Regular team members should not be asked to serve on more than one team and handle daily workloads.
 
Tips for selecting team members includes:
  • Choosing employees who are knowledgeable about the customer, product, or process related to the project.
  • Choosing employees who have shown a willingness and ability to work toward improvement in a team environment
  • Selecting employees who have access to and an understanding of the data required to learn about and measure the process or problem.
  • Picking employees who can provide at least five hours of work per week to the team.
  • Matching the skills of employees to the projects at hand; if a project is likely to include all technical improvements, you would be less likely to add a team member who is skilled in marketing
  • Removing political obstacles through team selection; if a specific person in an organization is likely to be an obstacle to a team, sometimes putting that person on the team can increase the chance that they will buy into the process
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