Course Content
Define
Identify the problem or process that needs improvement, set project goals, and outline the scope.
0/10
Six Sigma Management at Corporate Level
Six Sigma Project Team Structure
Create team roles and responsibilities
Create a Problem Statement
Create the SIPOC process map
What is CTQ (Critical to Quality)
Create CTQ Tree
Creating a Project Charter
Stakeholder Analysis
Outcome expected after the Define Stage
Measure
Collect data to establish baselines, understand current performance, and quantify the problem. For example, measuring the average turnaround time for policy renewals.
0/4
FMEA (Failure Modes and Effect Analysis) concept
Data collection methods
Introduction to data sampling
Use of Run chart for analysis
Analyze
Examine the data to identify root causes of inefficiencies or risks. This might involve analyzing claims data to uncover bottlenecks or sources of errors.
0/12
5 Whys
Root cause analysis with Fishbone Diagram
Lean 7 Wastes concept
Value chain mapping with Value Stream map
What is a process
Components of process
Process Mapping with Swimlane diagram
Process redesign principles
80/20 analysis with Pareto Diagram
Statistical analysis with Box Plot
Hypothesis Testing
Correlation and Regression Analysis
Improve
Develop and implement solutions to address root causes. For example, streamlining workflows or introducing new digital tools to reduce manual errors.
0/4
Solution Selection Matrix
Cost Benefit Analysis
Risk Assessment
Implementation Planning
Control
Put controls in place to sustain improvements, such as regular monitoring, updated procedures, or dashboards for ongoing performance tracking.
0/4
Create Control Plan
Create Key Performance Indicator (KPI)
Prepare the Process and User Guides
Handover to Process Owner
Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control)

Corporate Level vs Team Level Team Structure

Six Sigma initiative is normally managed at both :

  • Corporate Level – where culture of Six Sigma is managed at an enterprise-wide level, usually by a group or council of senior managers, such as executives, with the guidance of a Master Black Belt or Black Belt. They provides final approval on projects, and holds others accountable for metrics, performance, and success.
  • Team Level – which is a task-focused team that is setup to achieve a specific goals and processes identified as a project under the Six Sigma initiative

 

Roles of Corporate level Six Sigma Leadership team

Roles of corporate level leadership lead includes:

  • Creating a rationale for the use of Six Sigma in the organization and supporting process improvement as a cultural goal.
  • Setting clear objectives for Six Sigma initiatives to ensure that project goals align with business goals
  • Holding Six Sigma teams and the organization accountable for improvements and performance.
  • Demanding and reviewing measurements of results
  • Communicating wins and losses to the team in an honest manner.
  • Rewarding teams and individuals for Six Sigma successes
  • Advocating for resources and funding for necessary improvement projects
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