Course Content
Define
Identify the problem or process that needs improvement, set project goals, and outline the scope.
0/10
Six Sigma Management at Corporate Level
Six Sigma Project Team Structure
Create team roles and responsibilities
Create a Problem Statement
Create the SIPOC process map
What is CTQ (Critical to Quality)
Create CTQ Tree
Creating a Project Charter
Stakeholder Analysis
Outcome expected after the Define Stage
Measure
Collect data to establish baselines, understand current performance, and quantify the problem. For example, measuring the average turnaround time for policy renewals.
0/4
FMEA (Failure Modes and Effect Analysis) concept
Data collection methods
Introduction to data sampling
Use of Run chart for analysis
Analyze
Examine the data to identify root causes of inefficiencies or risks. This might involve analyzing claims data to uncover bottlenecks or sources of errors.
0/12
5 Whys
Root cause analysis with Fishbone Diagram
Lean 7 Wastes concept
Value chain mapping with Value Stream map
What is a process
Components of process
Process Mapping with Swimlane diagram
Process redesign principles
80/20 analysis with Pareto Diagram
Statistical analysis with Box Plot
Hypothesis Testing
Correlation and Regression Analysis
Improve
Develop and implement solutions to address root causes. For example, streamlining workflows or introducing new digital tools to reduce manual errors.
0/4
Solution Selection Matrix
Cost Benefit Analysis
Risk Assessment
Implementation Planning
Control
Put controls in place to sustain improvements, such as regular monitoring, updated procedures, or dashboards for ongoing performance tracking.
0/4
Create Control Plan
Create Key Performance Indicator (KPI)
Prepare the Process and User Guides
Handover to Process Owner
Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control)

What is FMEA

Failure Modes and Effect Analysis (FMEA) is the tool used to identify risk priorities for various inputs and errors within a process. It sets the stage for root cause analysis. The tool is useful when teams need more detailed information about inputs and possible associated failure points

FMEA can be created using a spreadsheet with the following columns:

  1. Process step or Function
  2. Potential failure
  3. Potential failure effect – impacting customer
  4. Severity (SEV) – of Potential failure (1-10)
  5. Potential cause of failure
  6. Occurrence (OCC) – likelihood of failure occurring (1-10)
  7. Current monitor/ control
  8. Detectability (DET) – ability to detect failure (1-10)
  9. Risk Priority Number (RPN) – SEV x OCC x DET
  10. Recommended changes/ actions
  11. Who and When?
  12. Action completed
  13. SEV
  14. DET
  15. RPN

where,

  • Column 1 – 9 are completed during the Measure phase
  • Column 10 – 15 are mostly completed during Improve phase

 

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