Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control)

About Course

Six Sigma DMAIC is a structured, data-driven methodology used for process improvement. DMAIC stands for:

Define: Identify the problem or process that needs improvement, set project goals, and outline the scope.
Measure: Collect data to establish baselines, understand current performance, and quantify the problem. For example, measuring the average turnaround time for policy renewals.
Analyze: Examine the data to identify root causes of inefficiencies or risks. This might involve analyzing claims data to uncover bottlenecks or sources of errors.
Improve: Develop and implement solutions to address root causes. For example, streamlining workflows or introducing new digital tools to reduce manual errors.
Control: Put controls in place to sustain improvements, such as regular monitoring, updated procedures, or dashboards for ongoing performance tracking.

Structured Problem Solving - DMAIC provides a clear, step-by-step framework for addressing process inefficiencies or quality issues. This structure ensures that improvements are systematic rather than ad hoc, reducing the risk of oversight.
Data-Driven Decisions - By emphasising measurement and analysis, DMAIC ensures that decisions are based on robust data rather than assumptions.
Root Cause Identification - DMAIC focuses on uncovering the underlying causes of problems, not just treating symptoms. This leads to more sustainable solutions and reduces the likelihood of recurring issues in insurance operations

Course Content

Define
Identify the problem or process that needs improvement, set project goals, and outline the scope.

Six Sigma Management at Corporate Level
Six Sigma Project Team Structure
Create team roles and responsibilities
Create a Problem Statement
Create the SIPOC process map
What is CTQ (Critical to Quality)
Create CTQ Tree
Creating a Project Charter
Stakeholder Analysis
Outcome expected after the Define Stage

Measure
Collect data to establish baselines, understand current performance, and quantify the problem. For example, measuring the average turnaround time for policy renewals.

Analyze
Examine the data to identify root causes of inefficiencies or risks. This might involve analyzing claims data to uncover bottlenecks or sources of errors.

Improve
Develop and implement solutions to address root causes. For example, streamlining workflows or introducing new digital tools to reduce manual errors.

About Course

What Will You Learn?

Course Content

Define Identify the problem or process that needs improvement, set project goals, and outline the scope.

Six Sigma Management at Corporate Level

Six Sigma Project Team Structure

Create team roles and responsibilities

Create a Problem Statement

Create the SIPOC process map

What is CTQ (Critical to Quality)

Create CTQ Tree

Creating a Project Charter

Stakeholder Analysis

Outcome expected after the Define Stage

Measure Collect data to establish baselines, understand current performance, and quantify the problem. For example, measuring the average turnaround time for policy renewals.

FMEA (Failure Modes and Effect Analysis) concept

Data collection methods

Introduction to data sampling

Use of Run chart for analysis

Analyze Examine the data to identify root causes of inefficiencies or risks. This might involve analyzing claims data to uncover bottlenecks or sources of errors.

5 Whys

Root cause analysis with Fishbone Diagram

Lean 7 Wastes concept

Value chain mapping with Value Stream map

What is a process

Components of process

Process Mapping with Swimlane diagram

Process redesign principles

80/20 analysis with Pareto Diagram

Statistical analysis with Box Plot

Hypothesis Testing

Correlation and Regression Analysis

Improve Develop and implement solutions to address root causes. For example, streamlining workflows or introducing new digital tools to reduce manual errors.

Solution Selection Matrix

Cost Benefit Analysis

Risk Assessment

Implementation Planning

Control Put controls in place to sustain improvements, such as regular monitoring, updated procedures, or dashboards for ongoing performance tracking.

Create Control Plan

Create Key Performance Indicator (KPI)

Prepare the Process and User Guides

Handover to Process Owner

Define
Identify the problem or process that needs improvement, set project goals, and outline the scope.

Measure
Collect data to establish baselines, understand current performance, and quantify the problem. For example, measuring the average turnaround time for policy renewals.

Analyze
Examine the data to identify root causes of inefficiencies or risks. This might involve analyzing claims data to uncover bottlenecks or sources of errors.

Improve
Develop and implement solutions to address root causes. For example, streamlining workflows or introducing new digital tools to reduce manual errors.

Control
Put controls in place to sustain improvements, such as regular monitoring, updated procedures, or dashboards for ongoing performance tracking.