Course Content
Define
Identify the problem or process that needs improvement, set project goals, and outline the scope.
0/10
Six Sigma Management at Corporate Level
Six Sigma Project Team Structure
Create team roles and responsibilities
Create a Problem Statement
Create the SIPOC process map
What is CTQ (Critical to Quality)
Create CTQ Tree
Creating a Project Charter
Stakeholder Analysis
Outcome expected after the Define Stage
Measure
Collect data to establish baselines, understand current performance, and quantify the problem. For example, measuring the average turnaround time for policy renewals.
0/4
FMEA (Failure Modes and Effect Analysis) concept
Data collection methods
Introduction to data sampling
Use of Run chart for analysis
Analyze
Examine the data to identify root causes of inefficiencies or risks. This might involve analyzing claims data to uncover bottlenecks or sources of errors.
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5 Whys
Root cause analysis with Fishbone Diagram
Lean 7 Wastes concept
Value chain mapping with Value Stream map
What is a process
Components of process
Process Mapping with Swimlane diagram
Process redesign principles
80/20 analysis with Pareto Diagram
Statistical analysis with Box Plot
Hypothesis Testing
Correlation and Regression Analysis
Improve
Develop and implement solutions to address root causes. For example, streamlining workflows or introducing new digital tools to reduce manual errors.
0/4
Solution Selection Matrix
Cost Benefit Analysis
Risk Assessment
Implementation Planning
Control
Put controls in place to sustain improvements, such as regular monitoring, updated procedures, or dashboards for ongoing performance tracking.
0/4
Create Control Plan
Create Key Performance Indicator (KPI)
Prepare the Process and User Guides
Handover to Process Owner
Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control)

What is Solution Selection Matrix

Solution Selection Matrix is an analytical tool that lets teams propose and rank solutions for any of the root causes identified in the analyze phase.

As every project would have defined timeline, resources and scope; it is not possible for the Six Sigma team to implement all the solutions for the root causes identified. Hence, the Solution Selection Matrix would help the team to decide which are the solutions to be prioritized based on the criteria set by the team

It would be a good idea to include the entire team as well as relevant subject matter experts and stakeholders during the solutions selection brainstorming sessions. This ensures the solutions selected are more likely to be realistic and fit for purpose.

Once the solutions are selected, the team would want to get sponsor, champion or leadership team’s support before moving forward to the next step.

 

How to create the Solution Selection Matrix

As shown in the example template above, a Solution Selection Matrix can be created as followed:

  1. Enter the problem statement in the first column of the spreadsheet. This should be the final problem statement that was arrived at during the measure or analyze phase.
  2. Enter the validated root cause in the second column.
  3. There would be more than one solution for each of the root cause found, enter the solutions in the 3rd column, any viable solution suggested should be recorded.
  4. Rate each solution based on the factors that are beneficial for Customer (Quality, Speed, Convenience); the factors that are beneficial for Organization (Cost Saving, Productivity, Strategic, Prestige); and aversion factors (Implementation Cost, Difficulty, Project Risk).
  5. Rate each of the criteria with multiple + or – accordingly. And add them up for each of the solution.

With the example data as shown above. The ratings for each of the solution can be plotted graphically as below:

Solution Selection Matrix

In this way, it is made easily visible which are the solution to be prioritized for both Six Sigma team and leadership team.

 

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