Who is the Process Owner?
A process owner can be:
- A person in charge of a very specific process or function
- A team supervisor or department manager
- An executive-level individual who is probably responsible for a number of processes in his or her division
What does a process owner do?
A process owner will:
- Monitor how the process performs, usually using one or more metrics or regularly reported data elements.
- Understand how the process fits into the overall business, why the output output of the process is critical to business goals, and what inputs feed the process.
- Ensures the process is documented via standard operating procedures (SOPs) and that process documentation is kept current and accurate
- Ensures operators within the process have the resources and training they need to complete their jobs.