Course Content
Problem Statement
The topic covers the importance of Problem Statement, how to write a strong Problem Statement from Lean Six Sigma perspective, and key components of good Problem Statement
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What is Problem Statement
What constitutes a strong Problem Statement
Example of a strong Problem Statement
5 Whys
The topic covers the concept of 5 Whys and how and when to use it
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What is 5 Whys
When to use 5 Whys
Project Objectives or Goals
The topic covers what constitute a good Project Objectives from Lean Six Sigma perspective
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Set Specific Goals and Objectives
How to create a strong Problem Statement
    Example Problem Statement
    In the first quarter, the California distribution center sent 108,000 packages. Of those packages, 15,000 were returned, resulting in a 13.8 percent return rate. The rate of return is above the accepted 7 percent rate and cost the company an additional $372,000 for the quarter. Over the course of the year, the current process could result in additional costs of over $1.4 million.
     
    This problem statement covers all the basic information:
    • When? During the first quarter of this year.
    • Where? The California distribution center
    • What? Returns
    • How many? 15,000, or 6.8 percent above expectations
    • What is the magnitude? The cost could be $1.4 million a year
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