Course Content
Define
Identify the problem or process that needs improvement, set project goals, and outline the scope.
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Six Sigma Management at Corporate Level
Six Sigma Project Team Structure
Create team roles and responsibilities
Create a Problem Statement
Create the SIPOC process map
What is CTQ (Critical to Quality)
Create CTQ Tree
Creating a Project Charter
Stakeholder Analysis
Outcome expected after the Define Stage
Measure
Collect data to establish baselines, understand current performance, and quantify the problem. For example, measuring the average turnaround time for policy renewals.
0/4
FMEA (Failure Modes and Effect Analysis) concept
Data collection methods
Introduction to data sampling
Use of Run chart for analysis
Analyze
Examine the data to identify root causes of inefficiencies or risks. This might involve analyzing claims data to uncover bottlenecks or sources of errors.
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5 Whys
Root cause analysis with Fishbone Diagram
Lean 7 Wastes concept
Value chain mapping with Value Stream map
What is a process
Components of process
Process Mapping with Swimlane diagram
Process redesign principles
80/20 analysis with Pareto Diagram
Statistical analysis with Box Plot
Hypothesis Testing
Correlation and Regression Analysis
Improve
Develop and implement solutions to address root causes. For example, streamlining workflows or introducing new digital tools to reduce manual errors.
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Solution Selection Matrix
Cost Benefit Analysis
Risk Assessment
Implementation Planning
Control
Put controls in place to sustain improvements, such as regular monitoring, updated procedures, or dashboards for ongoing performance tracking.
0/4
Create Control Plan
Create Key Performance Indicator (KPI)
Prepare the Process and User Guides
Handover to Process Owner
Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control)

Piloting a Solution

Once a solution is selected, the team may consider to run a pilot for the solution before implement it into production. It is important to devise on a pilot when changes are large in scope, and it could cause expensive or expansive consequence, or where the solution is difficult to reverse after implemented.

A pilot is a limited trial of a solution in a live environment that would help to mitigate the possibility of disruptive issues that may arise when the solution is implemented. The live production environment will always have variables that teams can’t account for, particularly when people are involved in the process.

The benefits of piloting a solution includes:

  • Use of resources are limited, which reduces waste if the solution turns out to be incorrect or not effective in resolving the problem
  • Confirmation that expected results occur
  • Allows troubleshooting of a new solution on a smaller scale
  • Lets employees out side of the Six Sigma team provide feedback on the solution

 

Documentation

Almost any organization will require new processes or changes to processes to be recorded in standard operating procedures (SOPs).

Six Sigma teams might be responsible for drafting documentation or might need to work with knowledge management resources to create the SOPs.

Teams might also create general communications letting other staff members know about the upcoming changes and the reasons for those changes.as well as general reference documents such as cheat sheets and Frequently Asked Questions (FAQs).

 

Training

Six Sigma teams are usually not responsible for completing the user/staff training on the improvements they made. They normally conduct the “train the trainer” sessions to train the Subject Matter Experts or delegates in the department(s) imparted by the upcoming changes.

 

Transition

During the improve phase of a DMAIC project, teams should begin to consider the need to transition the process back to the business and process owner. Though transition is part of the Control phase, the approach on how process should be measured and monitored after Go-Live should be considered during the Improve phase.

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