Course Content
Measure
Collect data to establish baselines, understand current performance, and quantify the problem. For example, measuring the average turnaround time for policy renewals.
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Improve
Develop and implement solutions to address root causes. For example, streamlining workflows or introducing new digital tools to reduce manual errors.
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Control
Put controls in place to sustain improvements, such as regular monitoring, updated procedures, or dashboards for ongoing performance tracking.
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Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control)

Box Plots

Box plot is a graphical representation that is useful when the distributions of a large set of data needs to be generalized to know where the mid-point and various percentiles (25%, 75%) resides. The outliers can be seen graphically in Box Plot too.

As shown in the Box plots above, the scenario depicts the data collected for 2 groups for population (Adult and Children) on the time taken (in seconds) for each individual to complete the 100m swim. The data collected is as shown below:

AdultChildren
193250
170260
185245
200300
201259
130180
120340
123120
134100
100167
121189
90156
240450
300270
80257
145221
110130

 

A box plot begins with the upper and lower whiskers indicating the range of most the data within a set. The upper and lower hinge (the top and bottom) of the box represents the 75th percentile and 25th percentile of the data respectively. The line within the box represents the 50th percentile.

Finally, since all plot points must be represented on a box plot graph, outliers are indicated with dots.

 

When Box Plots is used

Box plots are useful in comparing how various attributes that would impact a process. In the example above, it demonstrates that the age attribute influences the time taken for the participants to complete a 100m swim.

Six Sigma team may use this tool to compare different attributes of the inputs like time of the day, operators etc. to compare the difference they make to a particular process. It is important to note that only one attribute should be altered at a time else the result won’t tell the real cause of the difference.

 

How to create the Box Plots

The Box plots above can be created in Microsoft Excel with the following steps:

  1. Input the Adult and Children data sets as 2 separate columns in the excel spreadsheet.
  2. In the “Insert” tab of the Excel, select the “Box and Whisker” option
  3. The Box Plot as shown above will be displayed

Box Plot function in Excel