Course Content
Problem Statement
The topic covers the importance of Problem Statement, how to write a strong Problem Statement from Lean Six Sigma perspective, and key components of good Problem Statement
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What is Problem Statement
What constitutes a strong Problem Statement
Example of a strong Problem Statement
5 Whys
The topic covers the concept of 5 Whys and how and when to use it
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What is 5 Whys
When to use 5 Whys
Project Objectives or Goals
The topic covers what constitute a good Project Objectives from Lean Six Sigma perspective
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Set Specific Goals and Objectives
How to create a strong Problem Statement

    One benefit of 5 Whys is that it only costs your team a small amount of time to use, a team familiar with a process can conduct a complete 5 Whys session in less than an hour if the facilitator keeps things on task.

    Because of its simplicity, the 5 Whys tool can be used for almost any problem. Use it to address a problem team members bring up, to address a problem a supervisor noticed, or to address the vague feeling that there is a problem when no one has been able to define what is actually wrong.

    At the very least, a 5 Whys session facilitates communication and thought.

    In a Six Sigma project environment, 5 Whys is usually deployed when processes involve human interactions or people-powered inputs, though it can be an effective start to brainstorming on any process.

    How to conduct a 5 Whys Session

    • Target Audience – Subject matter experts
    • Setting – White boarding or web conference screen
    • Approach  – Starts with general statements/questions and deep-dive from there
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