Course Content
Problem Statement
The topic covers the importance of Problem Statement, how to write a strong Problem Statement from Lean Six Sigma perspective, and key components of good Problem Statement
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5 Whys
The topic covers the concept of 5 Whys and how and when to use it
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Project Objectives or Goals
The topic covers what constitute a good Project Objectives from Lean Six Sigma perspective
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How to create a strong Problem Statement

    To create a strong problem statement, several key components should be included:

    • Clarity: The problem should be articulated in simple, easily understandable terms.
    • Specificity: It should pinpoint the problem precisely rather than being broad or vague.
    • Context: Providing background can help the reader understand why the issue is significant.
    • Impact: Understanding the implications of the problem is essential, as it highlights the need for a solution.

    From Lean Six Sigma perspective, a strong Problem Statement should include:

    • Where and when the problem was recorded or was occurring
    • A measurement of magnitude for the problem, preferably with some tie to cost
    • A brief description of the problem that could be understood by professionals
      not closely aligned with the process (avoid too many niche words and acronyms
      if you will be presenting information to non-niche professionals)
    • A brief notation about the metric used to measure or describe the problem